Question 1

How does Kvdcars work?

Accepted Answer

At Kvdcars we help companies and individuals to sell and buy used cars. Our business model is simple: the seller should get a fair price for their car and the buyer should feel safe and know the actual condition of the car.Anyone selling their car through us is aided by an entire team. We value the car, wash it and clean it, show it to potential buyers, register the change of ownership and make sure that the seller gets the money in their account.The buyer can see the actual condition of the car in our test documentation and does not have to prepare for unforeseen costs. A purchase through us is also covered by the Consumer Purchases Act, which means that you can claim compensation if needed.

Question 2

How do I become a member?

Accepted Answer

You need to be a member at Kvdcars to bid. You can easily become a member by filling out this form .

Question 3

How do I know that no-one has forced up the price during the auction?

Accepted Answer

We have a department at Kvdcars which monitors auctions and bids. This is both to protect you as a bidder and to help persons who make unreasonable or incorrect bids by mistake. Unlawful bidding is not a common occurrence, but if it does happen the bidder is banned from bidding on kvdbil.se

Question 4

I have a problem logging in to My Pages. How do I do this?

Accepted Answer

Call our customer centre for assistance! You can contact us on 010-167 30 00 or at customercare@kvdcars.com

Question 5

If bids do not exceed the reserve price, can I still buy the car?

Accepted Answer

This depends on if the seller chooses to sell their car under the reserve price, i.e. the lowest sales price that they decided on in consultation with us at Kvdcars ahead of the sale. After an auction completes, we contact you as the highest bidder and after that we contact the seller to see if they would be interested to sell the car at your bidding price.

Question 6

What happens once the auction ends?

Accepted Answer

When the auction is completed we contact the winning bidder and schedule a time for collecting the car. When the buyer collects the car, the change of ownership is registered and the money is deposited into the seller’s account.

Question 7

What do I do if problems arise after buying my car?

Accepted Answer

Contact our complaints department. Complaints must be made in writing and it is therefore easiest to e-mail us at reklamation@kvdbil.se . Remember to provide us with the car’s registration number, a description of how the error manifests itself, and specify whether you have pointed this out when collecting the car. We are naturally also interested in other information and circumstances that may be relevant to the case.Read more about claims through Kvdcars here.

Question 8

Why has Kvdcars deregistered the car?

Accepted Answer

When you put your car up for sale, we also apply for an off road notification for it from the Swedish Transport Agency. This ensures that paid vehicle tax is refunded by the Transport Agency to you as the owner. Once the car is sold, we register the new ownership and reverse the off road notification.

Question 9

How can I cancel my membership?

Accepted Answer

To cancel your membership, please contact out customer service at kundcenter@kvdbil.se or 010-167 30 00, and we will help you.

Question 10

What are your opening hours?

Accepted Answer

Our opening hours at the customer center can be found here . For opening hours and timing of pickup and car delivery at our facilitys, contact our customer center.

Question 11

What is Kvdcars Certified?

Accepted Answer

All cars sold through Kvdcars have undergone our comprehensive and independent vehicle test. Kvdcars Certified collects cars that, according to the results of the test, meet specifically set requirements for condition and function. Among other criteria, the cars meet the following; no remarks on engine, gearbox, and brakes, are a maximum of 8 years old, and have a maximum of 12,000 kilometers on the odometer. Read more about the requirements that a certified car must meet here .

Question 12

How do I buy a car through Kvdcars?

Accepted Answer

We make it easy to find your next car. On our marketplace, you can filter to see the cars that best suit you. All cars are tested by our vehicle technicians, and once you’ve found the right one you can either buy it at a _blank fixed price or place a _blank bid in an auction . Read more about how to buy a car through Kvdcars _blank here.

Question 13

How do I know the condition of an electric car battery?

Accepted Answer

When you buy an electric car from us at Kvdcars, we perform a battery test and measure the car’s State of Health, meaning the remaining capacity compared to when the battery was new. The result is shown as a star rating that indicates how much life and performance remain. Note: The condition of the battery is complex, and the test result should be seen as an indication at the time of testing. _blank Read more about our battery test here.

Question 14

What should I consider when buying a used electric car?

Accepted Answer

Check the condition and range of the battery, how the car is charged (at home or at public stations), and whether it has the equipment and software you need. Also, consider the service history and warranties. We’ve gathered more tips in our article: noopener _blank 4 tips for those who are going to buy a used electric car

Question 15

Do I need a down payment for your car loan?

Accepted Answer

Yes, a 20 percent deposit is required for our car loans. Since we sell many cars each year, we have allready negotiated a favourble interest terms.

Question 16

How do I pay for the car?

Accepted Answer

The easiest way to pay for the car is through banktransfer via a payment link that you receive from our customer service centre. You can also pay by Swish up to SEK 150 000 after the auction closes. If you choose to pay with Swish, be sure to raise your transaction limit on your bank. Read more about payment here You can also pay the car by applying for a car loan . . Read more about our car loan here .

Question 17

How do I reschedule my appointment for collection/dropping off?

Accepted Answer

You can conveniently change your drop-off time by logging in using your e-mail address and password at kvdcars.com and selecting “My sales”. You can also reschedule the time using the confirmation e-mail that you received when scheduling a time, or contact our customer centre at 010-1673000, and we will help you reschedule!

Question 18

Do I have a warranty on the car?

Accepted Answer

Buying a used car from Kvdcars is just as safe as buying a new one. Not only do you know the state of the car that you are buying, you are also have the right to claim compensation according to the Consumer Purchases Act. On top of this we also offer warranties through Fragus.

Question 19

How long does it take for you to see the money if I pay through a bank transfer?

Accepted Answer

Kvdcars has accounts with most major Swedish banks - Danske Bank, Handelsbanken, Länsförsäkringar, Nordea, SEB and Swedbank. If you transfer money from any of these banks, we will see the money immediately. If you make a transfer from another bank, it usually takes one business day.

Question 20

How do I know that my bid is placed?

Accepted Answer

The bidding history shows a green entry marked “Your bid” when you have submitted a bid. You can also see your bidding history when logged in with an e-mail address and password.

Question 21

I signed up but did not get a password. Can you send it to me?

Accepted Answer

We can of course send you your password, but if you have special settings regarding which e-mails are marked as spam, it is a good idea to make sure that our e-mail does not end up in the wrong folder. For the fastest possible help with recovering your password, call our customer centre at 010-167 10 00.

Question 22

Can I export the car I buy?

Accepted Answer

Under the Car Information heading, you can see if the car can be exported or not. Read more about export here.

Question 23

Can I take out a car loan through Kvdcars?

Accepted Answer

Of course! We are working with partners such as Ecster and offer attractive alternatives, read more here.

Question 24

When will the auction end?

Accepted Answer

Each auction has a set date and time when it closes. The time is always shown in your local time zone. You can place bids up until that time. If a bid is placed just before the auction closes, it's extended by 3 minutes and 30 seconds. An auction can also close before the set time if the car is bought at a fixed price , which is available up until 48 hours before closing.

Question 25

When do I have to pick up the car that I have won at auction/bought to fixed price?

Accepted Answer

Once you have won a car at auction or bought it at a fixed price, you will need to pick up the car within 3-5 business days, when transporting between our facilitiess and export, it takes a few extra days. Contact our custumer center at +4610-167 30 00, to book a time for pick up.

Question 26

If the seller does not want to sell below the reserve price, do I still havr to pay the mediation fee?

Accepted Answer

If the bids for an auction do not reach the reserve price, we contact the seller and ask if they are open to selling below the reserve price. If the seller does not want to do this, there is no sale, even if you are the highest bidder. You will not be charged any money in this case. The buyer’s fee is only paid if there is a deal.

Question 27

Does it matter which facility the car is located at?

Accepted Answer

No, if the car is located far away we can help you transport it to a facility that is closer to you. Read more about transport here.

Question 28

Is VAT an additional cost on the cars?

Accepted Answer

All prices and bids are inclusive of VAT on kvdcars.com, but there are car auctions where VAT is deductible. In the auction list you can filter out which cars can be purchased with deductible VAT.

Question 29

What does it cost to transport a car?

Accepted Answer

The transport costs depend on how far the car needs to be transported, see here for a detailed list.

Question 30

What is a reservation price?

Accepted Answer

The reservation price is the minimum price the seller requests for the car. The reservation price is hidden from the bidders, but all bidders can see if the reservation price is reached or not. If a bid is placed just before the auction ends, the time for the auction will be extended with each new bid so that new and higher bids can always be placed.

Question 31

What is starting price?

Accepted Answer

The bidding starts at the car's starting price. Placing this bid means that the bidding has started, not that the reservation price has been reached.When the bid for the starting price is placed, you can choose to place 500 SEK more than the car's current maximum bid or place a so-called maximum bid

Question 32

What is the mediation fee?

Accepted Answer

When you buy a car through Kvdcars, you pay a mediation fee in addition to the agreed price for the car. The mediation fee for each car is indicated in the car’s presentation/advertisement on kvdcars.com. What the fee is depends on the value of the car.

Question 33

What is a maximum bid?

Accepted Answer

A maximum bid means that you indicate the maximum price you want to pay for the car and allow the bidding to increase gradually and automatic by SEK 500 at a time if some other bidder chooses to take part in the auction. However, the automatic bidding never exceeds your maximum bid. You can adjust your maximum bid by enter another sum in the input field.

Question 34

What is an auto bid?

Accepted Answer

If you have placed a maximum bid, automatic bidding will appear as an "auto bid". Maximum bid means that you set the price you want to pay for the car at the maximum and allow your bid to be automatically increased by SEK 500 at a time, if another bidder chooses to place a higher bid than your last bid.

Question 35

What is Kvdcars's definition of an Eco Friendly car?

Accepted Answer

We have chosen to define an Eco Friendly car according to the three requirements below. At least one of the requirements must be met.-If the car can use gas (not petrol) as fuel.-If the car lets out less than 70 g CO2/1km.-If the car has a battery that can be charged with a cord that drives an electric motor to power the vehicle.This definition also applies to our export rules.

Question 36

Do I have right of withdrawal since I am buying the car online?

Accepted Answer

When buying a car through us at Kvdcars, the Consumer Purchases Act applies and the purchase is done over the counter when you collect your new used car. This means that there is no right to cancel the purchase retroactively, but you can claim compensation if errors are noted after the purchase. Learn more about our purchase conditions here .

Question 37

How does the right of withdrawal work?

Accepted Answer

When you buy a car and choose to have it delivered to your home , you have a 14-day right of withdrawal against a return cost. If you pick up your car at one of our facilities after the auction has ended or you have bought the car for a fixed price, there is no right of withdrawal on the purchase. However, regardless of whether you buy the car at auction or at a fixed price, you always have the right to make a complaint if something turns out to be wrong after purchase, in accordance with the Consumer Sales Act. Contact our customer service center in case of the right of withdrawal.

Question 38

How does "Reserve the car" work?

Accepted Answer

When you buy a car at a fixed price, you start by "Reserving the car". By doing so, you have reserved a spot to buy the car and have received what's called a purchase queue number. Your position in the queue is stated in the email you receive in connection with the reservation. There may be others who have chosen to reserve the car, and we contact everyone in turn.

Question 39

Can I buy tires to the car?

Accepted Answer

Unfortunately, we don't sell tyres, but if the car comes with two sets we'll include both at no extra cost.

Question 40

I want to complaint, how do I do it?

Accepted Answer

If, after you have picked up the car or had it delivered, you discover a fault in the car that was not described at the time of purchase, you can complain to us about the fault on Kvdcars. Contact us at customercare@kvdcars.com and you will receive a template to complete which you will send to the pre-filled recipient.You will automatically receive a confirmation when the email has been delivered to our complaints department, take a look in the spam filter if it does not appear. Kvdcar's complaints department will then give you feedback within 48 hours regarding how the case can be handled. Read more about claims through Kvdcars here.

Question 41

What counts as a complaint?

Accepted Answer

The defect must have been on the car at the time of purchase or earlier in order to be considered a complaint.According to the Consumer Purchase Act, you have the right to invoke original defects up to three years after you have received the car. If an error is discovered within 24 months, it is we at Kvdcars who have the burden of proof for this, ie to show whether it is an original error or not. If we can show that it is not an original error, the error is not our responsibility to remedyIf there is a fault in the vehicle that is not noted on the object description and cannot be counted as normal wear and tear of a used car, then there is a basis for complaining about the fault to Kvdcars. In order for the defect to be reported, it must deviate significantly from the condition that the buyer can expect, taking into account the car's age and meter reading.Read more about claims through Kvdcars here.

Question 42

How do I buy a car as a car dealer?

Accepted Answer

Buying a car as a dealer through Kvdcars is both simple and time-efficient. We offer a wide selection of tested vehicles and flexible delivery options that suits your business needs. We provide various purchasing methods to make the process smoother and more efficient. Whether you're looking for specific brands or models, you can easily find cars that meet your requirements. Want to know more about how it works? Learn more about buying as a dealer through Kvdcars here .

Question 43

Why is the ownership transfer for my car delayed?

Accepted Answer

If the car you purchased has a lease agreement, it may take up to fourteen business days for the lease block to be removed from the vehicle registry. As soon as the leasing company has registered your payment, you will be registered as the owner, and the registration certificate will be sent to your registered address. And don't worry. You have the purchase agreement as proof that the car is yours, and your insurance is valid as usual during this time.

Question 44

How does Kvdcars battery test work?

Accepted Answer

We connect an independent third-party device to the car, which reads the battery’s health. For vehicles where technical data is available, we measure the battery’s State of Health (SOH), which provides an indication of how much capacity remains compared to when the battery was new. Note: Battery condition is complex, and the test result should be seen as an indication of its status at the time of testing. _blank Learn more about our electric vehicle battery testing process here.

Question 45

How do I charge an electric car at home, and what do I need for it?

Accepted Answer

To charge an electric car at home safely and efficiently, a charging box (wallbox) is recommended rather than a regular power outlet. A wallbox is specifically designed to handle high power over long periods, making it a safer and faster way to charge your car.

Question 46

What is the difference between an electric car, a plug-in hybrid, and a mild hybrid?

Accepted Answer

An electric car runs solely on electricity and is charged through the power grid, with no petrol engine. A plug-in hybrid has both an electric motor and a petrol or diesel engine and can be driven a short distance on electricity alone. When the battery is empty, the petrol engine automatically takes over, and the battery can be charged from the power grid. A mild hybrid has a smaller electric motor that assists the petrol or diesel engine, for example during acceleration or start/stop, but it cannot run on electricity alone and is not charged via the power grid. Read more here: noopener _new What is the difference between a plug-in hybrid and an electric hybrid?

Question 47

How much does it cost to charge an electric car?

Accepted Answer

The cost depends on the car’s battery and the electricity price where you charge. Use this calculation: Cost to fully charge your electric car = Battery capacity × Electricity price per kWh Cost per 10 km = Total charging cost ÷ Car’s range Charging at home is usually the cheapest option. The average price is around SEK 2.30 per kWh* over the year, but it varies depending on your contract, electricity provider, and season. *From November 1, 2025, a temporary high-cost protection for households will be introduced, where the state covers the difference if the monthly average electricity price exceeds SEK 1.50 per kWh during the period November 2025 to December 2026.

Question 48

Is it cheaper to own an electric car than a petrol or diesel car?

Accepted Answer

Electric cars are often more expensive to buy but cheaper to run. With low road tax and lower running costs, especially when charging at home, the total cost of ownership can in many cases be lower than for a petrol or diesel car.

Question 49

What is documentation?

Accepted Answer

Documentation means that Kvdcars has documented the vehicle's status and describes it using a standardised documentation protocol. The protocol has been developed by Kvdcars with a certain number of points that are adapted to each type of vehicle. Documentation can either be carried out at one of Kvdcars' facilities or out on site at the selling customer's premises, but is only offered for lheavy machinery and trucks, and recreational vehicles.

Question 50

Where is the vehicle located?

Accepted Answer

If a heavy machine or truck, or recreational vehicle is sold at one of our Kvdcars' facilities, you can find the address in the vehicle description at kvdcars.com. If the vehicle is sold at the seller's premises, the following applies: once you have won an auction or bought a vehicle at a fixed price, you will receive an email with a personal payment link. You then have 24 hours to pay. Once we have received the payment, we will contact you to make an appointment for the pick-up of the vehicle and at the same time provide you with address information to its' location.

Question 51

Can you help with transport?

Accepted Answer

Kvdcars cooperates with a number of transport suppliers and offers our corporate customers help in booking transport within Sweden when purchasing a vehicle. Contact our Customer Service Centre at +4610-167 30 00 to get help.

Question 52

Do I need to arrange insurance before pick-up?

Accepted Answer

No, when you buy a car or a light truck through Kvdbil a free 7 day trial is always included, so that you are covered right from the start. After the trial period, you will be contacted with an offer for an extension that you can decide on, otherwise you will need to arrange for another insurance. Read more about Kvdcars Insurance here.

Question 53

Do I have a warranty on the vehicle?

Accepted Answer

Kvdcars does not provide any warranties on heavy machinery and trucks and recreational vehicles. In exceptional cases, warranties can be provided by the seller or manufacturer. In this case, this will be stated in the vehicle description.

Question 54

Can you help with financing?

Accepted Answer

We can help you to look at options and prepare a quote for financing on heavy, trucks and recreational vehicles. Contact our Customer Service Center at +4610-167 30 00 or customercare@kvdcars.com .

Question 55

How do I book an appointment for pick-up?

Accepted Answer

If you win an auction or buy a vehicle for a set price, we'll send you an email with a payment link. You have to pay within 24 hours. After we get your payment, we'll get in touch to schedule a time for the pickup of the vehicle and at the same time provide address details for the pickup. For ¨heavy machinery, trucks and recreational vehicles, pickup must take place no later than five (5) working days for Swedish customers and ten (10) working days for customers registered outside of Sweden, from the end of the auction or confirmed sale at a fixed price.

Question 56

When do I need to pick-up my vehicle?

Accepted Answer

For heavy machinery, trucks and recreational vehicles, pick-up must take place no later than five (5) working days for Swedish customers and no later than ten (10) working days for customers registered outside Sweden, from the end of the auction or confirmed sale at a fixed price. This applies unless you and Kvdcars have agreed otherwise.

Question 57

What rules apply if the vehicle is to be exported?

Accepted Answer

If you are purchasing heavy machinery, truck or recreational vehicle that will be exported outside of Sweden, there are a few things you need to be aware of. Among other things, you must ensure that the vehicle has a valid inspection for at least three months into the future. Our delivery department will assist you with the export. You can read more about what to consider when exporting here.

Question 58

What happens if the condition of the vehicle does not match the description or there is a defect in the vehicle I bought after I picked it up?

Accepted Answer

When picking up heavy machinery, trucks or recreational vehicles, you as a buyer have a duty to inspect the vehicle. Therefore, you have a responsibility to examine the vehicle and ensure that it matches the vehicle description at kvdcars.com. Together with the seller and Kvdcars, you as the buyer need to handle any defects or withdrawals before the vehicle leaves the pickup location – either at the seller's place or at a Kvdcars facility. Kvdcars' complaints department assists in processing the case. The buyer should immediately contact the Customer Service Center at +4610-167 30 00 to initiate the case.

Question 59

What applies if a carrier is going to pick up my vehicle?

Accepted Answer

You must submit two documents to us that confirm the carrier is authorized to pick up the vehicle for you; a delivery approval and a power of attorney. You can contact us at kcustomercare@kvdcars.com to get these documents.

Question 60

How does the right to make a complaint work if I hire a transport company to pick up my vehicle?

Accepted Answer

It is you responsibility as a buyer to ensure with the carrier, picking up your vehicle from Kvdcars' facilities or the selling customer, that it is in the described condition. You need to sign a power of attorney and a delivery approval and send it to us, which means that you approve of the condition. You as the buyer are responsible for ensuring that the carrier/proxy examines the vehicle's condition at the time of pickup. Contact our Customer Service Center at customercare@kvdcars.com to get the dokucemnts.

Question 61

Can I export all vehicles outside of Sweden?

Accepted Answer

No, not all vehicles are possible to export. Some vehicles are sold only within Sweden's borders, while others are sold exclusively for export. It is stated in each vehicle description whether it is possible to export or not.

Question 62

If I have a company or live in a country outside the EU, can I buy a vehicle from you?

Accepted Answer

Yes, if the vehicle is possible to export (as indicated in the vehicle description), you can purchase it from any country approved by Kvdcars. Kvdcars does not allow export to countries that are subject to applicable international economic sanctions laws, regulations, trade embargoes, or similar restrictive measures. You can read more about this in our Terms and Conditions of purchasing, auction and membership for Business Customers .

Question 63

What documents do I need to submit to get the deposit back when exporting?

Accepted Answer

Valid documents within the EU include, for example, CMR (Convention on the Contract for the International Carriage of Goods by Road), registration certificate in the new country, temporary movement permits, or other proof that the item has been permanently exported from Sweden. Valid documents for export outside the EU but within the EEA are customs documents or registration certificate in the new country. Read more about export here .

Question 64

Are the Swedish license plates still on my vehicle at pick-up?

Accepted Answer

No, we always remove the Swedish license plates. This means that the vehicle must be transported from the Kvdcars facility or from the selling customer on another vehicle/trailer or be equipped with temporary license plates. Temporary license plates needs to be arranged by the customer themselves and applied for in the customer's country of origin.

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