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Frequently asked questions

Here we have collected answers to frequently asked questions to help you

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  • ArrowRightIconHow does the right of withdrawal work?

How does the right of withdrawal work?

When you buy a car and choose to have it delivered to your home, you have a 14-day right of withdrawal against a return cost. If you pick up your car at one of our facilities after the auction has ended or you have bought the car for a fixed price, there is no right of withdrawal on the purchase. However, regardless of whether you buy the car at auction or at a fixed price, you always have the right to make a complaint if something turns out to be wrong after purchase, in accordance with the Consumer Sales Act.

Contact our customer service center in case of the right of withdrawal.

Customer Service Center