Frequently asked questions.
Here we have collected answers to frequently asked questions to help you

How it works
- Do I have right of withdrawal since I am buying the car online?
- How do I become a member?
- How do I know that no-one has forced up the price during the auction?
- How do you know what my car is worth?
- How does Kvdcars work?
- I have a problem logging in to My Pages. How do I do this?
- If bids do not exceed the reserve price, can I still buy the car?
- What are your opening hours?
- What do I do if problems arise after buying my car?
- What happens once the auction ends?
- Why has Kvdcars deregistered the car?
- How can I cancel my membership?

Buy car
- Can I export the car I buy?
- Can I take out a car loan through Kvdcars?
- Do I need a down payment for your car loan?
- Do I have a warranty on the car?
- Does it matter which facility the car is located at?
- How do I pay for the car?
- How do I know that my bid is placed?
- How do I reschedule my appointment for collection/dropping off?
- How long does it take for you to see the money if I pay through a bank transfer?
- Is VAT an additional cost on the cars?
- If the seller does not want to sell below the reserve price, do I still havr to pay the mediation fee?
- I signed up but did not get a password. Can you send it to me?
- What does it cost to transport a car?
- When will the auction end?
- When do I have to pick up the car that I have won at auction?
- What is the mediation fee?
- What is Releasing at Kvdcars?
- What is a maximum bid?
- What is an auto bid?

Sell car
- Don’t you need to see my car before proposing a minimum sale price?
- Do you take trade-ins?
- Can you pcik up the car I want to sell or do I need to hand it in myself?
- Can you arrange measures to increase value?
- Can I change the reserve price after I have registered the car for sale?
- How far has my car come in the sales process?
- How long does it take for my car to be put up for auction?
- How long does a sale take?
- How often do cars sell for above reserve price or above your higher valuation?
- I have a question about the test protocol. Who do I contact?
- I have not been able to choose the correct equipment option prior to the valuation. How can you then know what the car is worth?
- What stage of the sales process is my car in right now?
- My car is already reconditioned – can I get a price reduction on your fee since you will not have that expense?
- My car does not meet your requirements for sale. Can you sell it anyway?
- Shall I sell my car with small defects or get them fixed before selling?
- When do I get the money from the sale?
- What does it cost to sell my car through you?
- What has this model been sold for previously through you?
- What happens if my car isn't sold?