Question 1

How does Kvdcars work?

Accepted Answer

At Kvdcars we help companies and individuals to sell and buy used cars. Our business model is simple: the seller should get a fair price for their car and the buyer should feel safe and know the actual condition of the car. Anyone selling their car through us is aided by an entire team. We value the car, wash it and clean it, show it to potential buyers, register the change of ownership and make sure that the seller gets the money in their account. The buyer can see the actual condition of the car in our test documentation and does not have to prepare for unforeseen costs. A purchase through us is also covered by the Consumer Purchases Act, which means that you can claim compensation if needed.

Question 2

How do I become a member?

Accepted Answer

You need to be a member at Kvdcars to bid. You can easily become a member by filling out this form .

Question 3

How do I know that no-one has forced up the price during the auction?

Accepted Answer

We have a department at Kvdcars which monitors auctions and bids. This is both to protect you as a bidder and to help persons who make unreasonable or incorrect bids by mistake. Unlawful bidding is not a common occurrence, but if it does happen the bidder is banned from bidding on kvdbil.se

Question 4

How do you know what my car is worth?

Accepted Answer

We have a long history of car valuation through our fellow subsidiary Bilpriser. The valuation is based on our own statistics and forecasts, as well as sales prices from kvdcars.com and other actors. When you enter your registration number, we collect information about your car from the car register and through our database we determine the value of the car. Our database includes more than 15,000 car models and 200,000 versions of these models. We assume that all models have unique depreciation curves. Learn more about our valuation processes here.

Question 5

I have a problem logging in to My Pages. How do I do this?

Accepted Answer

Call our customer centre for assistance! You can contact us on 010-167 30 00 or at customercare@kvdcars.com

Question 6

If bids do not exceed the reserve price, can I still buy the car?

Accepted Answer

This depends on if the seller chooses to sell their car under the reserve price, i.e. the lowest sales price that they decided on in consultation with us at Kvdcars ahead of the sale. After an auction completes, we contact you as the highest bidder and after that we contact the seller to see if they would be interested to sell the car at your bidding price.

Question 7

What happens once the auction ends?

Accepted Answer

When the auction is completed we contact the winning bidder and schedule a time for collecting the car. When the buyer collects the car, the change of ownership is registered and the money is deposited into the seller’s account.

Question 8

What do I do if problems arise after buying my car?

Accepted Answer

Contact our complaints department. Complaints must be made in writing and it is therefore easiest to e-mail us at reklamation@kvdbil.se . Remember to provide us with the car’s registration number, a description of how the error manifests itself, and specify whether you have pointed this out when collecting the car. We are naturally also interested in other information and circumstances that may be relevant to the case.

Question 9

Why has Kvdcars deregistered the car?

Accepted Answer

When you put your car up for sale, we also apply for an off road notification for it from the Swedish Transport Agency. This ensures that paid vehicle tax is refunded by the Transport Agency to you as the owner. Once the car is sold, we register the new ownership and reverse the off road notification.

Question 10

How can I cancel my membership?

Accepted Answer

To cancel your membership, please contact out customer service at kundcenter@kvdbil.se or 010-167 30 00, and we will help you.

Question 11

What are your opening hours?

Accepted Answer

Our opening hours at the customer center can be found here . For opening hours and timing of pickup and car delivery at our facilitys, contact our customer center.

Question 12

What is Kvdcars Certified?

Accepted Answer

All cars sold through Kvdcars have undergone our comprehensive and independent vehicle test. Kvdcars Certified collects cars that, according to the results of the test, meet specifically set requirements for condition and function. Among other criteria, the cars meet the following; no remarks on engine, gearbox, and brakes, are a maximum of 10 years old, and have a maximum of 15,000 kilometers on the odometer. Read more about the requirements that a certified car must meet here .

Question 13

Do I need a down payment for your car loan?

Accepted Answer

Yes, a 20 percent deposit is required for our car loans. Since we sell many cars each year, we have allready negotiated a favourble interest terms.

Question 14

How do I pay for the car?

Accepted Answer

The easiest way to pay for the car is through banktransfer via a payment link that you receive from our customer service centre. You can also pay by Swish up to SEK 150 000 after the auction closes. If you choose to pay with Swish, be sure to raise your transaction limit on your bank. Read more about payment here You can also pay the car by applying for a car loan . . Read more about our car loan here .

Question 15

How do I reschedule my appointment for collection/dropping off?

Accepted Answer

You can conveniently change your drop-off time by logging in using your e-mail address and password at kvdcars.com and selecting “My sales”. You can also reschedule the time using the confirmation e-mail that you received when scheduling a time, or contact our customer centre at 010-1673000, and we will help you reschedule!

Question 16

Do I have a warranty on the car?

Accepted Answer

Buying a used car from Kvdcars is just as safe as buying a new one. Not only do you know the state of the car that you are buying, you are also have the right to claim compensation according to the Consumer Purchases Act. On top of this we also offer warranties through Fragus.

Question 17

How long does it take for you to see the money if I pay through a bank transfer?

Accepted Answer

Kvdcars has accounts with most major Swedish banks - Danske Bank, Handelsbanken, Länsförsäkringar, Nordea, SEB and Swedbank. If you transfer money from any of these banks, we will see the money immediately. If you make a transfer from another bank, it usually takes one business day.

Question 18

How do I know that my bid is placed?

Accepted Answer

The bidding history shows a green entry marked “Your bid” when you have submitted a bid. You can also see your bidding history when logged in with an e-mail address and password.

Question 19

I signed up but did not get a password. Can you send it to me?

Accepted Answer

We can of course send you your password, but if you have special settings regarding which e-mails are marked as spam, it is a good idea to make sure that our e-mail does not end up in the wrong folder. For the fastest possible help with recovering your password, call our customer centre at 010-167 10 00.

Question 20

Can I export the car I buy?

Accepted Answer

Under the Car Information heading, you can see if the car can be exported or not. Read more about export here.

Question 21

Can I take out a car loan through Kvdcars?

Accepted Answer

Of course! We are working with partners such as Ecster and offer attractive alternatives, read more here.

Question 22

When will the auction end?

Accepted Answer

Each auction has an exposed date and time when the auction ends. The time is always presented according to your local time zone. You can place a bid until this time. If a bid was to be placed just before the auction ends, the auction will be extended by 3 minutes and 30 seconds.

Question 23

When do I have to pick up the car that I have won at auction/bought to fixed price?

Accepted Answer

Once you have won a car at auction or bought it at a fixed price, you will need to pick up the car within 3-5 business days, when transporting between our facilitiess and export, it takes a few extra days. Contact our custumer center at +4610-167 30 00, to book a time for pick up.

Question 24

If the seller does not want to sell below the reserve price, do I still havr to pay the mediation fee?

Accepted Answer

If the bids for an auction do not reach the reserve price, we contact the seller and ask if they are open to selling below the reserve price. If the seller does not want to do this, there is no sale, even if you are the highest bidder. You will not be charged any money in this case. The buyer’s fee is only paid if there is a deal.

Question 25

Does it matter which facility the car is located at?

Accepted Answer

No, if the car is located far away we can help you transport it to a facility that is closer to you. Read more about transport here.

Question 26

Is VAT an additional cost on the cars?

Accepted Answer

All prices and bids are inclusive of VAT on kvdcars.com, but there are car auctions where VAT is deductible. In the auction list you can filter out which cars can be purchased with deductible VAT.

Question 27

What does it cost to transport a car?

Accepted Answer

The transport costs depend on how far the car needs to be transported, see here for a detailed list.

Question 28

What is a reservation price?

Accepted Answer

The reservation price is the minimum price the seller requests for the car. The reservation price is hidden from the bidders, but all bidders can see if the reservation price is reached or not. If a bid is placed just before the auction ends, the time for the auction will be extended with each new bid so that new and higher bids can always be placed.

Question 29

What is starting price?

Accepted Answer

The bidding starts at the car's starting price. Placing this bid means that the bidding has started, not that the reservation price has been reached.When the bid for the starting price is placed, you can choose to place 500 SEK more than the car's current maximum bid or place a so-called maximum bid

Question 30

What is the mediation fee?

Accepted Answer

When you buy a car through Kvdcars, you pay a mediation fee in addition to the agreed price for the car. The mediation fee for each car is indicated in the car’s presentation/advertisement on kvdcars.com. What the fee is depends on the value of the car.

Question 31

What is a maximum bid?

Accepted Answer

A maximum bid means that you indicate the maximum price you want to pay for the car and allow the bidding to increase gradually and automatic by SEK 500 at a time if some other bidder chooses to take part in the auction. However, the automatic bidding never exceeds your maximum bid. You can adjust your maximum bid by enter another sum in the input field.

Question 32

What is an auto bid?

Accepted Answer

If you have placed a maximum bid, automatic bidding will appear as an "auto bid". Maximum bid means that you set the price you want to pay for the car at the maximum and allow your bid to be automatically increased by SEK 500 at a time, if another bidder chooses to place a higher bid than your last bid.

Question 33

What is Kvdcars's definition of an Eco Friendly car?

Accepted Answer

We have chosen to define an Eco Friendly car according to the three requirements below. At least one of the requirements must be met.-If the car can use gas (not petrol) as fuel.-If the car lets out less than 70 g CO2/1km.-If the car has a battery that can be charged with a cord that drives an electric motor to power the vehicle.This definition also applies to our export rules.

Question 34

Do I have right of withdrawal since I am buying the car online?

Accepted Answer

When buying a car through us at Kvdcars, the Consumer Purchases Act applies and the purchase is done over the counter when you collect your new used car. This means that there is no right to cancel the purchase retroactively, but you can claim compensation if errors are noted after the purchase. Learn more about our purchase conditions here .

Question 35

How does the right of withdrawal work?

Accepted Answer

When you buy a car and choose to have it delivered to your home , you have a 14-day right of withdrawal against a return cost. If you pick up your car at one of our facilities after the auction has ended or you have bought the car for a fixed price, there is no right of withdrawal on the purchase. However, regardless of whether you buy the car at auction or at a fixed price, you always have the right to make a complaint if something turns out to be wrong after purchase, in accordance with the Consumer Sales Act. Contact our customer service center in case of the right of withdrawal.

Question 36

How does "Reserve the car" work?

Accepted Answer

When you buy a car at a fixed price, you start by "Reserving the car". By doing so, you have reserved a spot to buy the car and have received what's called a purchase queue number. Your position in the queue is stated in the email you receive in connection with the reservation. There may be others who have chosen to reserve the car, and we contact everyone in turn.

Question 37

Can I buy tires to the car?

Accepted Answer

Sure, you can! On many cars we have the opportunity to offer winter tires. The car is delivered on summer tires and our customer center helps you with favorable prices on winter tires.

Question 38

I want to complaint, how do I do it?

Accepted Answer

If, after you have picked up the car or had it delivered, you discover a fault in the car that was not described at the time of purchase, you can complain to us about the fault on Kvdcars. Contact us at customercare@kvdcars.com and you will receive a template to complete which you will send to the pre-filled recipient.You will automatically receive a confirmation when the email has been delivered to our complaints department, take a look in the spam filter if it does not appear. Kvdcar's complaints department will then give you feedback within 48 hours regarding how the case can be handled.

Question 39

What counts as a complaint?

Accepted Answer

The defect must have been on the car at the time of purchase or earlier in order to be considered a complaint.According to the Consumer Purchase Act, you have the right to invoke original defects up to three years after you have received the car. If an error is discovered within 24 months, it is we at Kvdcars who have the burden of proof for this, ie to show whether it is an original error or not. If we can show that it is not an original error, the error is not our responsibility to remedyIf there is a fault in the vehicle that is not noted on the object description and cannot be counted as normal wear and tear of a used car, then there is a basis for complaining about the fault to Kvdcars. In order for the defect to be reported, it must deviate significantly from the condition that the buyer can expect, taking into account the car's age and meter reading.

Question 40

Don’t you need to see my car before proposing a minimum sale price?

Accepted Answer

Based on your registration number, we can access so much information about your car that we can make an assessment regarding how much we can sell your car for and determine a reasonable minimum sale price (reserve price). Our estimation is based on the car being in normal condition and solely on the equipment you have indicated when registering. All cars sold through us are tested by professional technicians, and when the test is performed we can give a more exact estimation regarding sale price. If the car is in worse condition that expected, this negatively affects the reserve price, and if the car is in better condition that expected, this positively affects the reserve price.

Question 41

How long does a sale take?

Accepted Answer

Generally, it takes around three weeks from when you register interest to the car being sold, but it depends of course on how and when the car is delivered to us. The car is advertised on kvdcars.com for 3-5 days, before which the car has been washed, cleaned and tested by our team.

Question 42

How far has my car come in the sales process?

Accepted Answer

By logging in with an e-mail address and password you can continuously track your car throughout the sales process, from registering your interest to the car being sold and the money coming into your account.

Question 43

How long does it take for my car to be put up for auction?

Accepted Answer

The length of time it takes for your car to be put up for auction after delivery to us depends on several factors. Firstly, it depends on how many cars have been delivered that day. If there are many cars queuing to be sold, it may take a few days before your car is tested. Secondly, the length of time depends on whether you choose to have extra fabric cleaning or some other additional service, as this also takes some time. Usually the car is put up for auction around 7-10 days after you deliver it to us. You can track your car throughout the process by logging in with your e-mail address and password at kvdcars.com.

Question 44

How often do cars sell for above reserve price or above your higher valuation?

Accepted Answer

Just how far above reserve price winning bids usually land varies from one car model to the next and also over time. The auction stage also means that the car always sells at market price and 97% of all cars put up for auction sell through us.

Question 45

I have a question about the test protocol. Who do I contact?

Accepted Answer

Call or e-mail our customer centre for assistance! The e-mail address is customercare@kvdcars and phone number is +46 (0)10-167 30 00

Question 46

I have not been able to choose the correct equipment option prior to the valuation. How can you then know what the car is worth?

Accepted Answer

Based on the registration number, we get so much information about your car that we can make an initial estimation regarding the expected sale price. If there is equipment on your car that you have not specified when registering or which we do not identify through the Swedish Transport Agency, and if this increases the value,we will of course adjust the estimated auction price at a later stage.

Question 47

What stage of the sales process is my car in right now?

Accepted Answer

In conjunction with registering your interest, you will receive a confirmation e-mail from us. We then maintain contact with you via e-mail and text message, and you can at any time track your car throughout the process by logging in with your e-mail address and password at kvdcars.se. If you have not received an e-mail or are searching for information not available to you, call our customer centre for assistance!

Question 48

Can I change the reserve price after I have registered the car for sale?

Accepted Answer

The reserve price is the minimum sale price you can imagine selling the car for and is determined in consultation with us at Kvdcars. As seller, you can change your reserve price up to six hours before the end of auction, but only if the reserve price at the time of adjustment has not been reached in the auction and there is an agreement between us at Kvdcars and you as seller regarding the new minimum sale price.

Question 49

Can you pcik up the car I want to sell or do I need to hand it in myself?

Accepted Answer

In Stockholm, Gothenburg and Malmö and the surrounding area we can pick up the car at the place you want. It can be in the garage driveway, in the office or in the visitor parking. You choose the place and time that best suits you. Want to know more or see if we can pick up your car for sale, contact us on 010-167 30 20 or saljdinbil@kvdcars.se

Question 50

Can you arrange measures to increase value?

Accepted Answer

Of course we can! Indicate this (like inspection, service, wheel change, etc.) when contacting us and we will work it out!

Question 51

My car is already reconditioned – can I get a price reduction on your fee since you will not have that expense?

Accepted Answer

Washing and cleaning are part of the service we offer when we sell a car, and this stage cannot be skipped. To maintain a high and consistent quality for our bidders and buyers, all cars we sell are washed and cleaned as per our own standard. For sellers, this means we make the car deal even easier for you - you do not even need to clean out the car before leaving it in to be sold.

Question 52

My car does not meet your requirements for sale. Can you sell it anyway?

Accepted Answer

We can sometimes make an exception and sell cars which have more than 300,000 km on the clock and are more than 15 years old. E-mail your registration number to sellyourcar@kvdcars.com saljdinbil@kvdbil.se and we will assess your car.

Question 53

When do I get the money from the sale?

Accepted Answer

You will see the money in your account one to three bank days after the buyer has collected the car from us. We handle the paperwork for the change of ownership, take payment from the buyer and ensure that the money reaches you.

Question 54

Shall I sell my car with small defects or get them fixed before selling?

Accepted Answer

It completely depends on what the defects are and the car’s overall condition. Ask your contact person during a sale or contact our customer centre and we will see what is best in your specific case.

Question 55

What has this model been sold for previously through you?

Accepted Answer

We sell more than 26,000 cars every year and therefore have a solid sales database on which to base a sale price estimate for the car. We do not provide exact sales figures for each individual car but can give a range within which the car model has sold recently.

Question 56

What happens if my car isn't sold?

Accepted Answer

In the unlikely event that we, after two auctions, do not receive a bid high enough for your car you, as a private person , can take your car back free of charge. PBut please note that you can be charged for any additional services you have chosen. If you choose to abort the sell before this, you will be charged with SEK 4375 to cover the cost for Kvdcars. For companies: If the car is not sold after two auctions the cost for test and documentation is SEK 3 500 exckluding VAT. Cost for any additional services will be added.

Question 57

What does it cost to sell my car through you?

Accepted Answer

The idea with our service is that you get a better price for your car than through other avenues of sale. When the car is sold, we take a commission based on your sale price. Here you can see our entire price list.

Question 58

Where is the car I'm selling advertised?

Accepted Answer

The car you sell through us at Kvdcars is not only marketed on our own site kvdcars.com, but also on various buy-and-sell sites, as well as through social media, to reach the right potential buyers for your car.

Question 59

What is "minimum accepted sales price"?

Accepted Answer

The "minimum accepted sales price" is the lowest price that the seller asks for the car. In this way, the seller always knows the minimum price he or she will receive for the car. The minimum accepted sales price is determined by the seller in consultation with Kvdcars within reasonable limits. As a rule, the price is not set higher than the highest value of the estimated sales price. In the car's advertisement, this price is referred to as "Reservation price." What the reservation price is remains hidden from the bidders, but it is always possible to see whether it has been met or not.

Question 60

How do I sell my car to you?

Accepted Answer

Start by entering the car's registration number and submit an interest inquiry here . After that, one of our valuers will contact you and conduct an inspection of your car over the phone. During the call, you will also receive an estimated price proposal for your car. Then you hand in the car at one of our facilities.

Question 61

When do you pay out the money when I sell my car ?

Accepted Answer

We make a payment to your bank account. The transfer takes about three banking days from the time the car is handed over to us. If the car has a credit debt, we settle it with the bank and then pay out the remaining amount to you, and then it can take up to seven days before you see the money in your account.

Question 62

When will I receive my money when I sell my car to you?

Accepted Answer

The money will be in your bank account within about three banking days from the time the car is handed over to us. In cases where the car has a credit debt, it can take up to seven days before the payment is made. We first settle the debt with the bank, and then the money is transferred to you.

Question 63

How does the vehicle tax work when I sell the car to you?

Accepted Answer

If the car is in traffic and you are the owner on the first day of the tax month, you are responsible for the tax that month. However, if the car is deregistered, you do not pay any tax.

Question 64

The car I'm selling to you has a vehicle debt, what do I do?

Accepted Answer

Since any vehicle debts accompany the car and these are inherited by the new owner (in this case, Kvdcars), they need to be paid off before the car is sold. We conduct a check before we buy your car to ensure that it is not encumbered with debt.

Frequently asked questions

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